0333 321 3021


Active Listening

Date & Time of Training: 
26 September, 2018 - 09:45 to 12:30
Macc, 3rd Floor Swan Buildings, 20 Swan Street, Manchester, M4 5JW

Peacebuilders would like to invite you to attend a morning workshop on active listening.

  • Are you dealing with stressed out, angry or frustrated people as part of your role?
  • Do you work for a public sector body, charity or voluntary sector group?
  • Do you find yourself ‘muddling through’ with what you’ve picked up but would like to learn a better way?

This highly interactive and fun workshop will equip you to listen well and let the other person know that you’ve heard them, thus calming them down and creating the space for good communication.

This session provides a fantastic opportunity to develop these skills in a supportive environment.

It will enable you to:

  • Understand the importance of listening for good communication.
  • Know what 'good listening' is through practical examples and experiential learning.
  • Explore the concept of active listening as a vital core skill.
  • Practice using active listening skills in a supportive environment.
  • Recognise how active listening can calm down people who are upset or feeling stressed.

Who is it for?

  • Customer service professionals
  • Chief executives, team leaders or managers dealing with staffing issues
  • Drug and alcohol workers and anyone working with vulnerable adults
  • Housing officers and case workers
  • Youth workers, community workers, anyone managing a community group
  • Charity workers or volunteers


"The training was very good, the volunteers got a lot out of it and so did I. It made me reflect on a couple of situations that have happened recently, so I found it quite helpful personally."
N.Chen, Active listening workshop course participant
To find out more about Peacebuilders and Laura Gilchrist, the trainer, visit: www.peacebuilders.co.uk

Free Places available via Macc

Macc has two places available for this training for members. If you would like to apply for a free place please email Cheryl McAlister - training@mcrcommunitycentral.org with your name, organisation and Macc membership reference number. Only one person per organisation please.

£35.00 per person
Please quote Manchester Community Central when booking
External Training Type: