0333 321 3021


Assertive Communication

Date & Time of Training: 
8 June, 2018 - 09:30 to 16:00
Macc, 3rd Floor Swan Buildings, 20 Swan Street, Manchester, M4 5JW

To learn how to express yourself clearly and confidently with colleagues and customers, and to interact in a way that values yourself and others equally.

Learning Outcomes 
By the end of the course participants will:

  • understand the difference between aggressive, passive, manipulative and assertive communication.
  • be aware of the verbal and non-verbal skills needed to communicate assertively.
  • have begun to develop a range of assertiveness skills such as saying 'no', voicing their opinion, handling criticism, giving and receiving compliments.
  • have practised using assertiveness skills in a safe and supportive environment.
The Training House
£85.00 per person
Please quote Manchester Community Central when booking
Further details / booking: 

Booking is essential - please complete the attached booking form.