To learn how to express yourself clearly and confidently with colleagues and customers, and to interact in a way that values yourself and others equally.
By the end of the course participants will:
- understand the difference between aggressive, passive, manipulative and assertive communication.
- be aware of the verbal and non-verbal skills needed to communicate assertively.
- have begun to develop a range of assertiveness skills such as saying 'no', voicing their opinion, handling criticism, giving and receiving compliments.
- have practised using assertiveness skills in a safe and supportive environment.
Booking is essential - please complete the attached booking form.