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Digital support

Help to become more confident with your smartphone, tablet, laptop or computer
Do you know someone who has Internet access at home but doesn't have the skills or confidence to use it as effectively as they would like? Whether you have a smartphone, tablet, laptop or computer, free telephone support is available. Support is given on a wide range of things from turning on your device, setting up an email address, making video calls, downloading apps, booking your online supermarket shopping, finding health information and booking GP appointments etc. Calls can be made in 16 languages.

Text: 0786 006 4128 Leave your name and area of Manchester where you live, or Email: digitalinclusion@manchester.gov.uk with the person's details including their name and area of Manchester where they live.

Tech for Good Live Volunteer programme

The Tech for Good Live Volunteer programme is a partnership between Macc, 10GM members, other VCSE infrastructure organisations within Greater Manchester and Tech for Good Live.

Tech for Good Live is a community of people with a mix of digital skills and an interest in using technology to make the world a better place. They want to help the local community do good things. They are working with 10GM members and other local infrastructure organisations across Greater Manchester to find out what local charities need help with in relation to tech or digital. 

All of the information you provide on the form below will be handled in accordance with the Data Protection Act 2018. Your details will be shared with the partnership to ensure the effective delivery of our support and for the purposes of contacting you regarding this programme. Read our privacy notice here

Digital support

Many VCSE sector organisations are having to pivot quickly to distance working and working-from-home arrangements. This can be a challenge for a sector which hasn’t always done this traditionally, and who don’t have the budget or staff to quickly mobilise digital infrastructure. A wide range of technology tools and companies have introduced offers to support organisations responding to Covid-19. A few that might be helpful for you include:

  • Microsoft Teams is being widely used by public services (including across the NHS). It includes video-conferencing facilities, the ability to share files, and instant messaging tools (like SMS messages, but on a computer). Microsoft are now making a free version of Teams available to anyone. This might help you to engage more effectively with public sector organisations in your area. Find information on how you can sign up here
  • Zoom is also being widely used (and proving to be quite stable) for people to video-conference over the internet. Find out more about how to use it here Salford CVS have produced a guide on using Zoom securely - Security Settings for Zoom
  • Dropbox is a service for sharing files remotely. It is offering free Business accounts for 3 months to charities and non-profits working on Covid-19 response. Sign up here
  • Mailchimp is a system for sending out email newsletter (it simplifies distribution lists, scheduling of emails etc.) It is making a similar offer of free access to its paid-for service (called ‘Standard’) to Governments and charities who need to communicate with people about the disease. Sign up here

Top tips for virtual meetings

Digital tools for participation: where to start? Blog from Involve

Manchester Adult Education Digital Skills Support and Online Learning Sessions
MAES Digital are offering a series of 1 hour online sessions:

  • Homeschooling Help (explore engaging resources to help your children learn at home)
  • Digital Skills for Work (update your digital skills with guidance and support from MAES Digital team)
  • Staying Safe Online (know how to be safe and secure from scammers and phishing)
  • Digital A, B, Cs (get help to Access services and information, Buy and Bank online, Connect with others)

Book online here

Charity Digital supports charities and not for profit organisations with digital technology. In response to the emerging need for the sector to quickly adapt to working more digitally they have produced a number of useful resources, articles, top tips and podcasts

Charity Digital - Coronavirus and working from home: How to secure remote systems

The Charity Digital Podcast - Are you set up for remote working?

Coping with coronavirus: Your questions answered – Charity Digital answer your questions on how to maintain charity operations in the face of COVID-19

Media Trust’s 15 free digital communications resources for charities to use during the coronavirus pandemic

COVID-19: Digital service delivery for charities, created by Third Sector Lab and SCVO Digital

Going remote overnight – preparing for the Coronavirus