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CLOSED - Customer Service Mobility Aids Volunteer - Preston

CLOSED - Customer Service Mobility Aids Volunteer - Preston
Organisation: British Red Cross
Minimum amount of hours required:

3

Time for the opportunity:

This grid shows when you can volunteer for this organisation (e.g. Monday Morning)

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Morning
Afternoon
Evening

Description of opportunity:

 

The Mobility Aids service operate a Hub model, which sees a central warehouse (hub) which manages and delivers equipment to surrounding outlets (spokes) to achieve delivery of the service locally to our customers.

What you will be doing

This is a very rewarding role providing much-needed support for people who are accessing our service. Based at one of our mobility aids spoke locations, the main element of the role is serving the public who require a wheelchair or other mobility aids equipment.

This is the ideal role for someone who enjoys meeting people, can show compassion and empathy and who likes administrative duties with a customer service perspective.

  • Liaising with the hub to arrange stock/deliveries/collections.
  • Issuing and receiving wheelchairs (or other mobility aids equipment) using a computer based stock control system.
  • Demonstrating how to use and look after our wheelchairs (and other equipment)
  • Dealing with enquiries from people wanting to borrow a wheelchair (or other equipment) by telephone and face to face
  • Receiving payments / donations and issuing receipts
  • Contacting service users about overdue and upcoming return of equipment
  • Signposting to other Red Cross services/providers
  • Actively promoting the Retail Mobility Aids offer/website

These are just some examples.  You will work within a great team and be fully supported by the Volunteer Coordinator.

Skills, experience, and qualities useful for the role (but not essential)

Ideally has a customer service background

Enjoys meeting people and has good interpersonal skills 

Is fit and able to lift/move wheelchairs. 

Is IT-literate (or willing to learn)

Is willing to attend induction and foundation training 

Will uphold the Fundamental Principles of the International Red Cross and Red Crescent Movement and Red Cross policies including Equal Opportunities

Will act in accordance with our values and behaviours framework 

Will treat people with respect and uphold their dignity

There are currently no volunteer opportunities.