Caseworkers may also need to gather complex information and ask questions regarding finances and health conditions. You would be required to provide clear and precise information on these topics.

An RAF or forces background is not essential, and we welcome applications from all areas of the community.

A Caseworker is someone who carries out work for the Royal Air Force Association on a voluntary basis by gathering information, asking questions and completing necessary forms and by doing so, you will make a real difference. You will also work closely with the Area Welfare Officer to complete each case succesfully.

Key skills description

• Patience and Empathy
• Capability of working with a wide variety of people
• Good listener
• Ability to maintain boundaries
• Reliability
• Good IT skills
• Confidentiality

What’s in it for you

This is an opportunity to play a key role in helping the RAF Association deliver valuable support to members of the RAF community and their families. You will receive ongoing support provided by both the Volunteering and Caseworking Team. Upon completion of the training course you will achieve a Level 2 Information and Advice qualification accredited through the AIM qualification and Assessment Group. Further/ refresher training is also available.

Requirements

• To be over 18 years of age
• A completed application form
• References
• DBS (or equivalent) check
• Interview
• Tutor-led 2 day on-line training course.