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10. We want to know what’s happening in services

Service users want to know what decisions are made – about them and about services; how decisions are made and who makes them.

11. All raw data relating to mental health services is available publicly in an accessible format and; organisations regularly publish information about what they are intending to do.
How it should be monitored

There should be regular monitoring as to whether the organisation is providing data and notifying the public about future intentions. There should be a user evaluation as to the accuracy and accessibility of the data.