Signposting Volunteer

Where and when:

We are looking for a signposting volunteer for each foodbank session. We run three
foodbank sessions a week Monday, Wednesday, Friday, 12:30-3:30 across the wards of
Whalley Range, Hulme, Moss Side and Old Trafford. Ideally a volunteer would attend a
session at least once a week.

Overview of the role:

Within our foodbank sessions we want to ensure that every client has been given the opportunity to speak to a volunteer about any further support needs they might have. This role therefore involves directly working with clients, exploring any issues clients might have and supporting them in the most relevant way. This might include giving
information, signposting to another organisation, or supporting the client to complete forms. This role will be fully supported by the foodbank team lead and a professional advice worker. You will be fully trained in providing signposting support - you just need to be a people-oriented person.

Key tasks

● Actively engaging with clients to offer your support
● Triaging clients by asking basic questions
● Providing generic support and signposting information
● Supporting clients to fill in forms or access online information
● Referring clients to the onsite advisor
 

About you

● Good communication and interpersonal skills
● Empathy and an understanding of the challenges of supporting individuals in crisis
● Passionate about tackling poverty
● Reliable – with regular attendance, we work by a weekly schedule

Benefits of volunteering

● Make a difference
● Meet new people
● Learn new skills

Impact of your role

● Ensuring the effective operation of your local food bank
● Helping to ensure a dignified experience for anyone visiting a food bank
● Providing support to help lift people from poverty

Support

You will be given all the required training and support before starting your role.
You will have a main contact throughout your time volunteering with Emily who is Bridging
the Gap’s Foodbank Session Lead and Volunteer Co-ordinator.