Team Leader - Welfare Benefits Generalist Team

Employer
Citizens Advice Manchester
Salary

We can offer you a supportive culture within a charity setting committed to social justice. Because our people always go the extra mile to help our clients, we reward them with an attractive remuneration package with excellent terms and conditions of employment including:Flexible 37.5 hour working week in a City Centre location with free tea and coffee!Modern and comfortable offices Hybrid working (upon passing probation and subject to the needs of your service) Cycle to Work Scheme, Pension & Life Assurance Policy Health Plan and 24/7 Employee Assistance ProgrammeGenerous annual leave entitlement starting at 25 days per year (in addition to bank holidays) and rising to a maximum of 30 days with long service.  

Working hours
Full-Time
Working Hours per week
37.5
Locations
Hybrid
Greater Manchester
Manchester

Citizens Advice Manchester is a charity which provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities.  As one of the largest and most diversely funded Local Citizens Advice within the network we employ around 200 people.  We are a modern, innovative and progressive advice service that aims to provide the advice people need for the problems they face and to improve the policies and practices that affect people’s lives.  Our organisation is growing and we are offering an exciting opportunity to join our Tier Two Advice Service and are seeking to recruit a Team Leader who will be responsible for leading and coaching a team to ensure consistent performance across our varied projects, this may be the role for you if:  

  • You have a minimum of one year’s recent full time equivalent experience of delivering advice 
  • You have excellent interpersonal and communication skills
  • You are able to lead and coordinate a team of Advisers
Role type
Permanent
Role Type/Cause (Tags)
Advice and Information
Advocacy
Legal
Social Welfare
Flexible Working options
Flexitime
Remote Working
Employee Benefits

We can offer you a supportive culture within a charity setting committed to social justice. Because our people always go the extra mile to help our clients, we reward them with an attractive remuneration package with excellent terms and conditions of employment including:

  • Flexible 37.5 hour working week in a City Centre location with free tea and coffee!
  • Modern and comfortable offices 
  • Hybrid working (upon passing probation and subject to the needs of your service) 
  • Cycle to Work Scheme, Pension & Life Assurance Policy 
  • Health Plan and 24/7 Employee Assistance Programme
  • Generous annual leave entitlement starting at 25 days per year (in addition to bank holidays) and rising to a maximum of 30 days with long service. 
Would you consider a job share for the role?
Yes
Would you consider a secondment for the role?
Yes
Anticipated Interviews week commencing
Anticipated Interview Date
Closing date
Contact Name
Simon Dally
Application instructions

Application is via our website, where you can download a full Job Pack giving more information about our organisation and the role.  Upon submitting your CV you will be asked to respond to four essential person specification points.