Empathy mapping and how it can help your charity

Using empathy mapping to build a deeper understanding of your audience.

In this training session, Head of Content and Research Callum Grantham joins Lucie to talk about empathy mapping and how it can help teams share and consolidate knowledge more effectively.

You’ll come away with a clear idea of:

• The benefits of empathy mapping
• How to complete an empathy map
• How to avoid pitfalls

Host: Lucie Sadler
Expert: Callum Grantham

Who should attend this session?
This session is ideal for charity professionals at any level who want to learn about the benefits of empathy mapping and engaging stakeholders.