Join Our Team and Make a Difference
Are you compassionate, a great listener, and looking for a way to support people in need? As a Helpline Volunteer, you’ll provide a vital lifeline to individuals experiencing domestic abuse. Through listening, reassurance, and practical guidance, you’ll help people feel heard, valued, and empowered to take their next steps toward safety and support. Every call you take could make a real difference in someone’s life.

What You'll Be Doing

• Answer calls and emails from people affected by domestic abuse – survivors, concerned family members, and professionals seeking advice.
• Offer a friendly, non-judgmental space where callers can share their experiences safely.
• Provide practical support, from safety planning to explaining available services.
• Help callers understand their rights, options, and how they can access support.
• Assess immediate risks and ensure each caller’s safety is prioritized.
• Signpost callers to specialist services, including legal aid, housing support, and mental health services.
• Keep confidential records of calls, following data protection guidelines.
• Take part in training and team meetings to develop your knowledge and skills.

Who We're Looking For
You don’t need prior experience – just a willingness to listen, learn, and support others. The following qualities will help you succeed in this role:

• A kind, non-judgmental approach and the ability to provide reassurance.
• Strong listening skills and a calm presence, even during emotional conversations.
• An open mind and a commitment to respecting each caller’s choices.
• A desire to learn more about domestic abuse and the support available.
• Basic computer skills to log call information and access resources.

Training & Support
We want you to feel confident in your role, so we provide full training, including:

• Understanding domestic abuse and its impact.
• Active listening and emotional support skills.
• How to help someone make a safety plan.
• Information on legal rights and housing options.
• Managing challenging calls and emotional well-being.
• Confidentiality and data protection guidelines.

You’ll also receive regular check-ins, ongoing training, and a supportive team that’s always here for you.

Examples of How You'll Help

• Emotional Support: A caller is feeling isolated and overwhelmed after leaving an abusive relationship. You listen with empathy, validate their feelings, and remind them they’re not alone.
• Safety Planning: A survivor is worried about their safety if they leave their partner. You help them plan a safe exit strategy, find emergency contacts, and prepare important documents.
• Finding Services: A caller is seeking legal advice about a non-molestation order. You signpost them to our Legal Line and connect them with specialist legal support.
• Supporting Loved Ones: A concerned parent calls about their child’s abusive relationship. You offer guidance on how they can support their child while respecting their choices.

How Much Time Do You Need to Give?
We appreciate any time you can offer. Shifts are flexible, and we’ll work with you to find a schedule that suits your availability.

Why Volunteer With Us?

• Be part of a compassionate, dedicated team making a real impact.
• Gain valuable experience in emotional support and crisis intervention.
• Receive full training and ongoing development opportunities.
• Make a tangible difference in people’s lives.
• Feel supported and valued as a volunteer.

Your time and kindness can change lives. Thank you for considering this role!