Northmoor Community Association is based in Longsight, Manchester and consists of a Community Centre and a Hub. NCA is run with an emphasis on relieving poverty, promoting health & wellbeing, advancing skills & learning and enhancing the quality of life for the people who engage with us and use our services. Today the NCA is an integral part of a diverse community that is tackling multi levels of deprivation and we fulfil our mission by offering a wide range of services and activities for all ages, all of which are delivered by a dedicated team of staff and volunteers who have a variety of skills and knowledge.

We are looking for volunteers to support with our Next Step project. The Next Step project is free service for residents of Manchester aged 16+. There is a dedicated team of staff and volunteers that help someone take their ‘Next Step’, whether that be getting onto the right benefits, learning to use the computer, learning job related skills, looking for a job or using our support services. Our support services are: CV support, Universal Credit specialist, Housing advisor, Self Help (talking therapy and CBT).

Volunteer tasks include:
•    Welcoming the residents when they arrive, ensuring they sign in and fill in a registration form 
•    Working with residents to fill in paper and online forms (such as Universal Credit) 
•    Supporting residents to find training, a placement or volunteering opportunities 
•    Supporting residents with basic I.T skills training by way of using the online packages on offer within Next Step 
•    Inputting data into Excel

We are looking for volunteers who have the following:
•    Good listening, communication and English Language skills for interacting with residents 
•    Good level of computer skills for supporting residents with their computer needs 
•    To be polite, friendly, helpful and patient 
•    To be able to work flexibly and adapt to the varying needs of the residents 
•    To be able to take direction but also work from your own initiative 
•    To work well as part of a diverse team 
•    A commitment to Equal Opportunities, treating all individuals equally and with respect 
•    An understanding and commitment to Confidentiality, Safeguarding and GDPR standards 

Commitment:
The project is open all year round, only closing on Bank Holidays. Volunteers usually volunteer on one 3 hour session a week; you can volunteer on more than one session a week, but we recommend starting off on just one. 

• Monday: 10am - 1pm / 4.30pm - 7.30pm
• Tuesday: 10am - 1pm 
• Wednesday: 10am - 1pm / 4.30pm - 7.30pm
• Thursday: 10am - 1pm
• Saturday: 10am - 1pm / 3pm - 6pm

Inductions and Training:
A full volunteer induction and introduction into the project. You would not be expected to fulfil all aspects of the role immediately; there is the opportunity to shadow staff and other volunteers and learn over time. We also provide free online training free which needs to be completed within your first month. They are industry standard courses that you gain a certificate for on completion.

Benefits of volunteering with NCA:
• You will be paid out-of-pocket expenses such as bus fare 
• We provide a professional reference for you after completing 30 hours over 3 months 
• You can take advantage of all the free courses, training, events and services we have here a the centre 
• You can gain valuable experience which will help improve your job prospects 
• You will be invited to all the staff and project meetings and have your thoughts and suggestions heard 
• You will meet other volunteers and can be part of the Volunteer Steering group 
• You will be celebrated as a volunteer in our Volunteer Celebrations twice a year 
• You will feel a sense of reward at helping your local community and meeting a diverse range of people 

You can arrange to do a taster session to see if the role is suitable before you commit to being a volunteer.