Northmoor Community Association is based in Longsight, Manchester and consists of a Community Centre and a Hub. NCA is run with an emphasis on relieving poverty, promoting health & wellbeing, advancing skills & learning and enhancing the quality of life for the people who engage with us and use our services. Today the NCA is an integral part of a diverse community that is tackling multi-levels of deprivation and we fulfil our mission by offering a wide range of services and activities for all ages, all of which are delivered by a dedicated team of staff and volunteers who have a variety of skills and knowledge.

Northmoor Community Diner
The idea behind the Diner is to create a welcoming space for anyone to come to enjoy a freshly cooked meal, meet members of their community and find out what’s going on in the area. The Diner has a Level 5 Food Hygiene rating and is open to everyone in the community every Wednesday and Friday 12-2pm. All meals are £1 and there is a different meat (halal) dish, vegetarian dish cooked every week by our dedicated team.
 

Main Tasks

• Setting up the room including arranging the tables and chairs
• Write the day’s menu and allergen list on the display boards
• Welcoming customers and ensuring they sign in or fill in the registration form if its their first time
• Ensuring customers adhere to the Health and Safety, Covid-19 and food Hygiene procedures
• Taking customer orders: writing the order and communicating it to the kitchen and adding it to the tally log
• Be friendly and communicate with customers
• Make the hot drinks for the customers
• Encouraging customers to fill in feedback forms and giving them leaflets about our latest news or events
• Putting away Diner equipment, cleaning surfaces, putting tables and chairs away, vacuuming

Skills, Experience and Qualities needed

• To be able to take direction but also be self motivated and work from your own initiative
• To work well as part of a busy, diverse team
• Good communication and English Language skills for interacting with staff, volunteers and customers
• To be polite, friendly, helpful and patient
• To be able to work flexibly and adapt to the varying needs of the customer
• A commitment to Equal Opportunities, treating all individuals equally and with respect
• An understanding and commitment to Confidentiality, Safeguarding and GDPR standards

Commitment
Wednesday 11:00-14:30 (lunch included)
OR Friday 11:30 - 14:30 (lunch included)
 

The project is open every week all year round (except it is closed all of August and for 2 weeks over Christmas)

Induction and Training provided
A full volunteer induction and introduction to the project. You would not be expected to fulfil all aspects of the role immediately; there is the opportunity to shadow staff and other volunteers and learn over time.

It is required by law for everyone serving food to the public to have completed Food Hygiene Level 2 training; we provide this training free through an online course which must be completed before you start. Being aware of Food Allergies is important when serving customers food, so it is highly recommended that you complete this free online course too. Both these courses are industry standard courses that you gain a certificate for on completion.

• Food Hygiene Level 2 (Essential—to be completed within 1 month of starting)
• Safeguarding for Everyone (Essential—to be completed within 1 month of starting)
• Manual Handling Awareness (Essential—to be completed within 1 month of starting)
• Food Allergen Awareness (recommended)
• Health and Safety Level 1 (aspirational)
• Diversity Training (aspirational)

The Benefits

• You are entitled to a free lunch from the menu that week
• You will be paid out-of-pocket expenses such as bus fare
• We provide a professional reference for you after completing 30 hours over 3 months
• You can take advantage of all the free courses, training, events and services we have here a the centre
• You can gain valuable experience which will help improve your job prospects
• You will be invited to all the staff and project meetings and have your thoughts and suggestions heard
• You will meet other volunteers and can be part of the Volunteer Steering group
• You will be celebrated as a volunteer in our Volunteer Celebrations twice a year
• You will feel a sense of reward at helping your local community and meeting a diverse range of people