Multilingual Community Support Volunteer

For speakers of Polish, Romani, Romanian or Ukrainian, plus English

Role Overview

Europia is looking for volunteers who speak English and one of the following languages: Polish, Romani, Romanian or Ukrainian to support community sessions for the Salford Central and Eastern European Health Navigators Project.

The project supports Central and Eastern European residents in Salford who may face language, digital or other barriers when accessing health and community services.

Volunteers will help welcome residents, provide language support and assist people in using digital services. They will work alongside Europia staff to make community sessions welcoming, accessible and inclusive.

What the Role Will Involve

• Interpret between residents and Europia staff during community sessions.
• Help residents communicate with Europia staff.
• Clearly interpret information provided by Europia staff.
• Translate short written information, messages and instructions between English and the relevant community language.
• Help check that translated information is clear and easy to understand.
• Welcome residents when they arrive at community sessions.
• Explain how the session works and who residents need to speak to.
• Help residents use mobile phones, websites, online forms and other digital services.
• Help prepare the room before sessions and tidy the space afterwards.
• Support the general running of community sessions.
• Communicate information clearly, accurately and sensitively.
• Comply with Europia’s Data Protection Policy and keep personal and sensitive information private.
• Follow Europia’s safeguarding, data protection and professional boundaries procedures.

When

Community sessions will begin in September 2026 and run until March 2027.

The project will normally hold one community session each week, with each session lasting approximately three hours.

Volunteers will support agreed sessions as part of a rota. The exact days, times and number of sessions will be agreed with each volunteer.

Where

The project will be delivered across Salford. Sessions will take place at community venues, including:

• Eccles Gateway, M30 0TU
• Broughton Hub, M7 4BQ
• Together Family Centre, M44 6GX
• St Aidan’s Church, M7 3SE
• Selected Salford libraries

Volunteers may support sessions at one or more venues, depending on their availability and the needs of the project.

Skills and Experience

We are looking for people who:

• Speak English and one of the following languages: Polish, Romani, Romanian or Ukrainian.
• Are friendly, patient and respectful.
• Have good communication and listening skills.
• Are comfortable speaking with people from different backgrounds.
• Can use basic websites, online forms and mobile phones.
• Are willing to help people with simple digital tasks.
• Can keep personal and sensitive information private.
• Are reliable and able to attend agreed sessions.
• Are willing to learn and work as part of a team.

Previous volunteering, community work, language support, interpreting, translation or digital support experience would be helpful, but it is not essential.

Training and Support

Volunteers will receive:

• An induction before starting.
• Safeguarding training.
• Training on professional boundaries.
• Clear guidance about their role and responsibilities.
• Structured supervision and support from Europia staff.

• A Disclosure and Barring Service check.
• Information about possible pathways towards Immigration Advice Authority Level 1 qualifications, where appropriate.

Benefits

• Use your language skills to support local residents.
• Gain experience in community support.
• Develop your communication, interpreting and digital support skills.
• Build confidence and meet new people.
• Learn more about local health and community services.
• Receive regular support and supervision.
• Support Central and Eastern European communities in Salford.
• Receive agreed volunteer expenses.
• Gain experience that may support future employment, training or volunteering opportunities.

How to Apply

To express your interest, please contact:

Khalid Ahmed
Europia, Project and Volunteer Coordinator
Email: khalid.a@europia.org.uk

Please include:

• Your name and contact details.
• The languages you speak.
• Your availability.
• A copy of your CV.