As UK household debt continues to rise, more than 8.5 million people are facing serious financial struggles in 2024. Projections for 2025 suggest this trend will only worsen.
Despite this, £23 billion in available support is set to go unclaimed this year – money that could help people regain control of their finances. Key barriers such as lack of awareness, complex systems and stigma prevent people from accessing the help they’re eligible for.
This webinar, tailored for customer vulnerability leads in the credit and collections sector, will explore these challenges, highlight the need for earlier intervention and discuss why signposting to support alone is not enough.
The webinar will discuss how creditors can integrate proactive tools like benefit calculators into customer journeys at the pre-arrears stage, boosting financial resilience.
Expert speakers include:
- Thomas Monaghan, Citizens Advice, will reflect on 85 years of support and the growing need for their services
- Daniel Calcott, Digital DRA, will discuss how their transparent digital tools empower customers to resolve debt with dignity
- Diana Kamil-Salmon, Fair4All Finance, will explore supporting vulnerable segments, boosting basic bank account outcomes and enhancing credit unions' and CDFIs' role in the declines journey
- Ed McNamara, Policy in Practice, will showcase the Better Off Calculator and how it removes barriers to help people access unclaimed benefits and support
Stuart Bungay, Policy in Practice, will host our session drawing on his industry expertise
Join the webinar to gain insights into how the finance sector can better support vulnerable customers and prevent debt spirals.