ACAS: Managing grievances effectively

A well-handled grievance can resolve workplace conflict at an early stage, saving management time, employer costs and supporting good working relationships. 

In this webinar Acas will explore how to manage a workplace grievance.

It will cover: 

• The importance of dealing with informal complaints in preventing workplace issues escalating
• How to recognise a formal grievance and conduct a hearing in line with the Acas Code of Practice
• The role of emotional intelligence when dealing with grievances
• Managing relationships after a grievance 

You will have the opportunity to ask Acas advisers questions during this webinar. While we may not be able to answer all questions during the live event, all answers will be provided to attendees post-event.