NCVO: Managing conflict and ending volunteering well

This course will help you to manage conflict and problem solve with your volunteers, and navigate the process of ending volunteering well.

Working with volunteers is a rewarding experience and one that helps a charity deliver its objectives, however occasionally the relationship does not go as planned or a valued volunteer decides to retire leaving a gap in your charity. This course looks at how to build a positive volunteer culture that minimises potential conflicts and ensures the continued support of volunteers to help your charity flourish.

By the end of the training, you will have:

• identified common sources of conflict in volunteer programmes.
• recognised the impact of unresolved conflict on team morale and productivity.
• understood how to apply effective conflict resolution strategies to address disputes constructively.
• evaluated problem solving processes and how to implement them within volunteer programmes.
• considered ways to succession plan for your volunteering roles.
• Be able to implement good practice in ending volunteering well.